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NotchHR - Product Manager

Company

ATB TECH

My Role

Product Manager

Start Date :

July 2022

End Date:

Ongoing

01 . Overview

02 . My Role

NotchHR is a comprehensive HR solution designed to streamline and optimize the management of human resources in organizations. The platform offers a range of features, including employee onboarding, payroll management, performance tracking, and benefits administration.

As the Senior Product Manager at NotchHR, I have been instrumental in leading the development and enhancement of the platform. My responsibilities included product strategy, roadmap planning, feature development, and user experience optimization. In addition to managing development teams and DevOps, I also provided support to clients and collaborated with the customer success team to ensure exceptional user satisfaction.

03 . Achievements

  • Successful Rebranding: Led the rebranding initiative from Myxalary to NotchHR, ensuring a smooth transition with minimal disruption to users.
  • Feature Expansion: Oversaw the introduction of several key features, including automated payroll processing, advanced performance tracking, and customizable benefits packages, resulting in a 35% increase in user adoption.
  • User Growth: Implemented a data-driven growth strategy that contributed to a 50% increase in the user base within the first year of rebranding.
  • Customer Satisfaction: Improved the Net Promoter Score (NPS) by 20 points through the implementation of user feedback mechanisms and continuous improvement processes.
  • Cross-Functional Leadership: Coordinated with engineering, design, and marketing teams to ensure the timely and successful launch of new features, enhancing the overall user experience.
  • Scalability: Enhanced the platform's scalability to support growing customer demands, leading to a 40% reduction in customer support tickets.
  • Partnerships and Integrations: Established strategic partnerships and integrations with other leading HR tools and platforms, expanding the ecosystem and providing added value to users.
  • Market Expansion: Successfully onboarded top and large companies, and expanded NotchHR's presence to other African countries, including Côte d'Ivoire.

    • 04 . Some Key Projects

  • Automated Payroll System: Spearheaded the development of an automated payroll system that reduced processing time by 60% and minimized errors.
  • Employee Self-Service Portal: Launched a self-service portal for employees, empowering them to manage their personal information, view payslips, and track performance goals, leading to higher engagement and satisfaction.
  • Advanced Analytics Dashboard: Developed an advanced analytics dashboard providing HR managers with actionable insights into workforce trends, performance metrics, and employee engagement.
  • Modular and Licensing Solutions: Built several modules and licensing options to accommodate organizations of various sizes and requirements, ensuring flexibility and scalability of the platform.
  • Client Support and Success: Actively supported clients and collaborated with the customer success team to resolve issues, gather feedback, and ensure a seamless user experience.

    • Conclusion

    My tenure at NotchHR has been a rewarding journey of innovation, collaboration, and growth. By continuously striving to enhance the platform and exceed user expectations, I have contributed to making NotchHR a trusted and essential tool for HR management.

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